FAQ

Order Status

Has my order shipped?

Click the "Account" link at the top right hand side of our site to check your order status.

How do I change quantities or cancel an item in my order?

Send an email to support@beautometry.com and we will try our best to accommodate your request. Please note that once we have started processing or have shipped your order, the order can no longer be changed.

How do I track my order?

Click the "Account" link at the top right hand side of our site to track your order. Tracking information is also emailed to you when your order ships.

My order never arrived.

Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

When will my pre-order arrive?

An estimated shipping date was listed on the pre-order product page. Sometimes manufacturing or shipping delays occur that are beyond our control. Please check the Pre-order page HERE for updated information. You will receive a shipping notice when your pre-ordered products ship from our store.

My Account

My password does not work.

On the account login page, select "Forgot your password?" and you will receive a link to reset your password.

How do I create an account?

Click on the "Account" link on the top right hand side of the page. Then follow the prompts to complete the account setup. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy HERE for more information.

How do I edit my account information?

Click the "Account" link at the top right hand side of the site.

I forgot my password.

Click the "Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

What is your privacy policy?

We value your privacy. Please view our Privacy Policy HERE
for complete details on how we use the information we collect.

Shipping

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

When will my order ship?

In stock items will ship within 10-15 business days. Any order that contains pre-order items will ship when the pre-order items arrive in stock. Please see the pre-order page or each individual product page for estimated pre-order shipping times.

Also, after placing your order, you may click the "Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Do you ship to my country?

Please view our Shipping policy HERE for a list of countries and shipping prices. If you don’t see your country listed, contact us customer service for more information. Unfortunately, we are not able to ship to all countries.

What is your return policy?

Please read our Returns policy HERE for more information on returning items.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What are my payment options?

We accept PayPal, AmazonPay, and credit cards (Mastercard, Visa, Discover, and American Express).

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order 10-15 business days after we receive payment from you.

Pricing and Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse. At this time, Virginia residents must pay sales tax..

I have a question on my charges.

Click the "Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "Account" link at the top right hand side of our site to print invoices.

When will my credit card be charged?

Your credit card will be charged as soon as you complete checkout.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your returned item(s).

Buyer's Guide

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click HERE. If you are the recipient of a gift certificate and would like to redeem your gift certificate, enter the code in the box at checkout.

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the right hand side of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

How do I contact you?

Please click HERE for our contact page. You can also contact us by email at support@beautometry.com.